Privacy Policy

1. Overview

This Privacy Policy explains how L&L Agency (“we,” “us,” or “our”) collects, uses, and protects information you provide through our website, llagencyllc.com, and any related communications. By using our website or submitting information through it, you agree to this policy. If you do not agree, please do not use the site.

2. Information We Collect

We collect information you voluntarily submit through our website forms and chat widget, which may include:

• Contact form submissions: your name, email address, phone number, business details, and any message or request you include.
• Information collected via our chat widget, such as your name, contact details, and the content of your chat messages.
• Basic analytics data such as pages visited, browser type, and general location, collected through standard tracking tools.

3. How We Use Information

We use the information you provide to:

• Respond to your inquiries, quote requests, and service requests.
• Provide the marketing, advertising, and customer acquisition services you request.
• Send follow-up business communications related to your inquiry or ongoing work, including SMS text messages where you have consented (see Section 5).

We do not sell, rent, or share your mobile opt-in data or phone numbers with third parties or affiliates for marketing or promotional purposes.

4. SMS/Text Messaging Consent (A2P 10DLC)

By submitting your phone number through our website or opting in via a form or conversation, you consent to receive SMS text messages from L&L Agency related to your inquiry, quote requests, and business communications. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of further messages, or reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services. We do not sell, rent, or share mobile opt-in data or phone numbers with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to support analytics, measure site performance, and improve your experience. Our chat widget may also use cookies or similar storage to remember your conversation history. You can disable cookies in your browser settings, though some features of the site may not function as intended.

6. Third-Party Services

We use a third-party chat widget provider to support site communications, and your messages may be processed through that service. We may also use third-party analytics tools to understand site usage. We do not sell your personal information to third parties.

7. Data Security

We take reasonable measures to protect the information you submit from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You may opt out of SMS text messages at any time by replying STOP. You may also request that we delete the personal information we have collected about you by emailing contact@llagencyllc.com. We will honor deletion requests to the extent required by applicable law.

9. Contact Us

If you have questions about this Privacy Policy, contact us at contact@llagencyllc.com or call (850) 712-9111. You can also reach us by mail at: L&L Agency, Pensacola, FL.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the site after changes are posted constitutes acceptance of the revised policy.